#4 Ubuntu Commercial Support

Summary

The UbuntuCommercialSupport aims to provide an interface for getting commercial support from Canonical Ltd, right into "System > Help > Commercial Support"

Rationale

Companies and businesses can't rely on getting support from random individuals. What they need is a dedicated 24/7 technical support from a company that offers that kind of services, and knows exactly what they need. The fate of their solutions and operations depends on good support.

Non-technical users are likely to have a problem of knowing exactly what they need. Alot of users don't know anything about technical details, and sometimes they are having a hard time putting up the right questions together. Technical people in chat rooms are most likely to be impatient about non-technical users who asks unappropriate questions. A non-technical user may be terrified of getting answers from chat rooms because of the fear of unappropriate technical questions. What they need is a 24/7 dedicated service support where they can be confident to ask questions.

A concrete support for a specific company that uses complex solutions, requires full technical details, and absolute answer. Random individuals from chat rooms are unlikely to be inexperience about a certain question for a complex systems. What they need is a 24/7 dedicated support service that knows exactly the answers from what they are asking for.

Scope

This will use evolution mail to send message to support@canonical.com. In the message, the user will be prompted to enter his/her billing information.

Design

Invocation and overall design

The software will be linked right into "System > Help > Commercial Support", it will asks a user with what support options he/she would like to subscribe and how many years would it be.

Billing Information

Credit card information will be sent through e-mail, before sending anything to support@canonical.com.

Inquiries

This will be possible in the software via a "Contact Canonical Ltd." Button.

Screenshots

Introduction Screen

Ordering Support Options Screen

Providing Information

Sending the information

Code

The software is written in GTK+2.0, C.

Source Package

ubuntu-commercial-support-0.2.tar.gz Small and stable release!,

Binary Package

ubuntu-commercial-support_0.2-1_i386.deb